WHAT IS AN EMPLOYEE ASSISTANCE PROGRAMME?

WHY AN EMPLOYEE ASSISTANCE PROGRAMME?

WHY PEOPLE SEEK OUT COUNSELLING

THE BENEFITS OF CONTRACTING AN EAP

CREDENTIALS

PROFESSIONAL STAFF

QUALITY ASSURANCE

EXPERIENCE

SERVICES

Counselling

Coaching

Training

Consultation to management

Mediation – conflict resolution

24 Hour Crisis Intervention/Critical Incident Management

Additional workplace services

Additional relationship services

ACCESSING SERVICES

A PARTNERSHIP

A PARTNERSHIP WITH WORKING RELATIONSHIPS

The value to be realised by an Employee Assistance Programme is directly related to how well the service is:

• Free
• Accessible
• Independent
• Timely
• Anonymous
• Confidential
• Effective

Establishing and maintaining these characteristics is essential to reap the benefits of an Employee Assistance Programme. Any compromise of these standards by the employer or service provider quickly erodes the benefits of an EAP.

Service integration and promotion

Working Relationships provides the following services free of charge as part of all EAP contracts:

• Promotional brochures and wallet cards for all staff
• Information sessions and briefings to staff as appropriate
• Quarterly and annual reports which summarise utilisation of the service
• Qualitative feedback relevant to the organisation

Opportunities to provide brief topical presentations and professional development training, further raises credibility and confidence in the service

Taking to steps to make a change